FAQ

An ERO is someone who files tax returns electronically with the IRS. As an ERO,you are the office owner— and YOU collect your own fees directly, not through someone else’s business. LuxeLogic helps you become one.

You'd simply go to the pricing page, once you go to the pricing page you'd add the software to your cart and check out.

No! If you don’t have an EFIN yet, we help you through the application process step by step — and once your EFIN is approved, you’ll receive your software.

Absolutely not.
You keep yourbusiness name, logo, and branding

Your clients stay with you

We can migrate your client data into the new software
Your business stays YOUR business — LuxeLogic simply powers it.

Once you purchase the software through our website, you will receive an email containing a software registration form. This form is required to set up your software. After completing the form, you will receive a follow-up email with your company admin login credentials and an option to schedule a call with one of our experts for a guided walkthrough on how to use the software effectively.

Software is pushed out via email within 24-48 hours of purchase.

The only background check is to obtain your EFIN. You can do so by going to the IRS website. We provide assistance obtaining your EFIN upon request.

https://www.irs.gov/e-file-providers/become-an-authorized-e-file-provider

The background check at a FieldPrint location in your zip code is FREE through the IRS website.

Nope! We help both new and seasoned tax professionals.Whether you're switching from another software or just getting started, we’ll guide you through every step.

Yes! You’ll get abranded mobile app and login portalwith YOUR logo and business name. We believe in helping tax pros build THEIR brand — not ours. Option to Co-Brand the software as well for an additional price.

There are self-paced training available that goes through software, banking, and tax.

Yes, there are banking products available to offer your clients. Offer advances up to $7,000 to your clients through.

Banking Partners: Refund Advantage, Santa Barbara TPG, & Republic Bank

Yes. We have multiple options Refund Advantage, Santa Barbara TPG & Republic Bank.

Yes, we offer Pre-season (must qualify) and post-season loans for our clients through Refund Advantage, Santa Barbara TPG, & Republic Bank.

At this time, we do not offer a mentorship program. However, we are available to answer your quick questions.

You can hire as many preparers as you'd like. It would be ideal if you have a manageable amount of preparers, as all returns should be reviewed before submission.